Refund policy

Nesa The Brand Return Policy

At Nesa The Brand, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer returns/exchanges under the following conditions:

1. Eligibility for Returns/Exchanges

  • Items must be unworn, unwashed, and in their original condition with tags attached.
  • No returns/exchange will be accepted if the item shows any signs of wear, including but not limited to:
    • Odors such as perfume, smoke, or body scent.
    • Visible signs of use such as makeup, stains, or damage.
    • Altered or missing tags or packaging.
  • We do not accept returns or exchanges for the purpose of price matching.
  • A restocking fee of 8% will be deducted from the total refund amount of returned items

2. Return/Exchange Process

  • All return/exchange requests must be initiated within 7 days of receiving your order.
  • Returns/Exchanges must be sent out at a maximum of  3 days after initiating a return/exchange or will be declined.
  • Customers are responsible for return/exchange shipping costs unless the item arrived damaged or incorrect.
  • We are no longer responsible once the Order has been fulfilled, please wait till you receive the item to take action. 
  • Please contact us to initiate a return/exchange and  receive return/exchange instructions.

3. Non-Returnable Items

  • Final sale or clearance items are final and cannot be returned.
  • Items purchased as part of a promotion may have specific return conditions, which will be clearly stated at checkout.

4. Inspection of Returns/Exchanges 

  • All returned/exchanged items will be inspected upon receipt. If your return/exchange does not meet the outlined criteria, it will not be processed, and the item will be returned to you.
  • You will be notified if your return/exchange does not meet the requirements.

5. Shipping Labels

  • The shipping cost will be deducted from the refund amount for return/exchange items that originally received free shipping.
  • Shipping labels are deducted from refund

6. International Returns

  • Any additional fees (such as customs duties, taxes, or brokerage fees) associated with an international order will be deducted from the refund amount.

We appreciate your understanding and cooperation in helping us maintain the quality of our products for all customers. If you have any questions or concerns, please contact us at nesathebrand@outlook.com.

Thank you for supporting Nesa The Brand!